Text Messaging Privacy
Willowtree Pool Service
We want our text messages to be useful and respectful of your privacy. This notice explains how we handle information for our SMS and MMS messaging program.
Information we use
For text messaging, we use your mobile number, your name if provided, the messages we exchange, delivery information, and records of your messaging choices and consent.
We use this information to send the message types you choose, personalize relevant updates, answer questions, deliver messages, and honor opt-out requests. Messages may include pool-service instructions, seasonal weather and pollen reminders, custom service updates, and feedback or review invitations where you have chosen to receive them.
How information is handled
Our messaging providers process the information needed to deliver and support our text messages. We do not sell, rent, or transfer your messaging consent. We do not share mobile numbers or text messaging opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes.
If you choose a shared household conversation, your mobile number and messages will be visible to the other participants. Each participant must agree to join. You may choose individual messages instead.
Your choices
Message frequency varies with your service needs, seasonal conditions, and the message types you choose. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for help. You can also contact service@willowtreepoolservice.com about this notice or your messaging preferences.
For program details, read our Messaging Terms.
Text Messaging Terms
Willowtree Pool Service
Willowtree Pool Service offers recurring SMS and MMS messages to help customers care for their pools and stay in touch with our team. Our planned business texting number is (843) 920-4866.
Messages you can choose
Depending on your choices, messages may include pool-fill and draining instructions; seasonal freezing-weather and pollen-related maintenance reminders; personalized service updates and replies; and occasional feedback or review invitations, if you have chosen to receive them.
Some messages may be sent automatically. When we send an update to several customers, each customer receives a separate message unless they have chosen a shared household conversation.
Joining is optional
You must separately opt in to the message types you want to receive. Consent to text messages is not a condition of purchasing pool services. Booking service or agreeing to these terms does not, by itself, enroll you in text messages.
Frequency and charges
Message frequency varies with your service needs, seasonal conditions, and the message types you choose. Message and data rates may apply. Your mobile carrier can answer questions about your messaging plan.
Stopping messages and getting help
Reply STOP to unsubscribe from Willowtree's recurring text messages. We may send one final message confirming your request.
Reply HELP for help, or email service@willowtreepoolservice.com. You may send these keywords to (843) 920-4866 once the texting service is active.
Optional household conversations
A shared household conversation requires each participant's individual agreement. Participants can see one another's mobile numbers and messages. You may choose individual messages instead.
Delivery
Wireless carriers are not responsible for delayed or undelivered messages.
Privacy
Please read our Text Messaging Privacy Notice.
Enrollment wording for our planned texting service
The invitations below describe the enrollment process planned for Willowtree Pool Service texts at (843) 920-4866. We will share enrollment instructions with customers who request text updates or agree to receive an invitation. We wait for an affirmative reply before enrolling each mobile number and retain the invitation, reply, selected message types and date in our text history. Customers may decline or ignore an invitation.
Service-text invitation
Please reply “yes” to opt-in to receiving service text messages from Willowtree Pool Service
These include recurring, sometimes automated SMS and MMS pool-service instructions, seasonal weather and pollen reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Texts are optional and are not required to receive pool service. Terms: https://www.willowtreepoolservice.com/sms-terms . Privacy: https://www.willowtreepoolservice.com/sms-privacy . Questions? service@willowtreepoolservice.com
Separate optional review-invitation choice
Would you also like occasional text invitations from Willowtree Pool Service to share feedback or leave a review? Reply YES to this separate invitation to agree. These are recurring SMS and MMS messages and may be automated. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. This choice is optional and is not required for pool service or service texts. Terms: https://www.willowtreepoolservice.com/sms-terms . Privacy: https://www.willowtreepoolservice.com/sms-privacy . Questions? service@willowtreepoolservice.com
A yes reply to the service-text invitation does not enroll you in review invitations. We will record your answer to each invitation separately.